Returns & Complaints Information for Flower Delivery Bethnal Green
Our Returns, Refunds & Complaints Policy
At Flower Delivery Bethnal Green, we pride ourselves on being your trusted local florist, delivering fresh flowers to households and businesses across Bethnal Green. We are dedicated to ensuring every customer is delighted with our service and the quality of our blooms. Please read below for full details of our returns, refunds, and complaints procedures, as well as our Fresh Flowers Guarantee designed specifically for our Bethnal Green community.
Fresh Flowers Guarantee in Bethnal Green
Your satisfaction means everything to us, which is why we stand by our Fresh Flowers Guarantee. Every bouquet and floral arrangement is prepared with care and delivered at peak freshness. We guarantee your flowers will last beautifully for at least 5 days after delivery—provided they are cared for according to the simple instructions received with your order. If you ever feel your flowers haven’t met this standard, our team is here to help resolve any issue promptly.
Damaged or Unsatisfactory Flowers on Arrival
Occasionally, despite our best efforts, flowers may arrive damaged or not as fresh as intended. If your flowers have been affected in transit or arrive in unsatisfactory condition, please notify us as soon as possible on the day of delivery, providing clear details and photographs of the issue. This allows us to assess what went wrong and act quickly to put things right for you.
Freshness Window
Our fresh flower guarantee extends for a freshness window of 5 days from the date of delivery, when provided with usual care. Should your flowers wilt or perish prematurely during this period, we kindly ask that you get in touch with us promptly. This way we can verify any fault and offer you an appropriate solution, demonstrating our continued commitment to quality and local customer satisfaction in Bethnal Green.
Refund and Replacement Options
If a problem is confirmed—such as flowers delivered in poor condition, missing items, or issues with the order—we will offer you either a full or partial refund, or a replacement bouquet delivered as soon as possible, depending on your preference and the specific circumstances. Our policy aims to be flexible and fair, ensuring every Bethnal Green customer receives the quality floral experience we are known for.
How to Make a Complaint
If you have concerns or are dissatisfied with any part of your flower delivery, we encourage you to let us know as soon as possible. Provide your order details, a description of the issue, and photographs if appropriate. Complaints are reviewed promptly by our team, who will keep you informed throughout the process and work to resolve your issue quickly and courteously.
Our Local Promise
As an established Bethnal Green florist, we consider every delivery a reflection of our long-standing local reputation. Whether you are a community household or a neighbourhood business, you can trust us to deliver not only fresh, high-quality flowers, but also caring, reliable service every step of the way.
Thank You for Choosing Flower Delivery Bethnal Green
Your feedback and satisfaction are at the heart of our business. If you experience a problem or wish to submit a complaint, we appreciate your patience and cooperation while we work to make things right. Our goal is to ensure every customer across Bethnal Green receives flowers they are thrilled to display and enjoy.
