Flower Delivery Bethnal Green – Customer Terms & Conditions

Introduction

Welcome to the Terms & Conditions for Flower Delivery Bethnal Green. These terms set out the basis on which we supply flowers and related products to customers placing orders for delivery within Bethnal Green and surrounding areas. By accessing our e-commerce platform and placing orders with us, you agree to comply with, and be bound by, these Terms & Conditions. Please read them carefully prior to placing your order. If you do not accept these terms, you should not proceed with your purchase.

About Us

We are a dedicated online flower delivery service catering to Bethnal Green and surrounding neighbourhoods. Our service specialises in same-day and next-day flower delivery, offering a wide range of fresh blooms, bouquets, and floral arrangements suitable for any occasion. Our primary mission is to deliver quality flowers directly to your doorstep efficiently and reliably.

Order Process

Ordering through our online platform is designed to be simple and user-friendly. Please follow the steps below to place your flower delivery order in Bethnal Green or the nearby areas:

• Selection: Browse our catalogue and select your preferred floral arrangement or product.
• Customisation: If applicable, choose customisation options such as vase, size, or a personal message card.
• Delivery Details: Enter the recipient's full name, delivery address in Bethnal Green or a nearby area, and contact phone number. Ensure all information provided is accurate for successful delivery.
• Delivery Date: Choose your desired delivery date. Same-day deliveries may be subject to a cut-off time.
• Checkout: Review your order, apply any promotional codes, and proceed to secure payment.
• Order Confirmation: Upon successful payment, you will receive an order confirmation via our website interface and/or SMS. Please retain your order number for any future correspondence.

Please ensure all provided details are accurate. We cannot be held responsible for late or failed deliveries due to incorrect or incomplete address information.

Payments

We accept a range of secure payment methods, which may include debit cards, credit cards, and trusted online payment gateways. The total price of your order, including any applicable delivery charges, will be displayed prior to finalising your payment.

• Pricing: All prices are listed in GBP (£), inclusive of VAT where applicable. Delivery charges vary depending on the specific delivery address and selected service (same-day, next-day, etc.).
• Authorisation: By submitting your payment information, you confirm that you are authorised to use the selected payment method.
• Payment Processing: Payments are processed at the point of order. Orders will not be confirmed or dispatched until full payment has been received and validated.

If there is an issue with the payment processing, we will notify you promptly and request alternative payment details. Failure to resolve payment issues within the stipulated time may result in the cancellation of your order.

Cancellations and Amendments

We understand that plans sometimes change. Our cancellation and amendment policies for Bethnal Green flower delivery orders are as follows:

• Order Cancellations: You may cancel your flower delivery order free of charge by notifying us before your order has been processed or dispatched. For same-day or urgent deliveries, cancellation requests must be made promptly, as processing and dispatch may occur within minutes of order placement.
• Amendments: To amend delivery details, product selections, or personal messages, please contact us as soon as possible following order confirmation. While we strive to accommodate all requests, changes may not be possible if the order has already been prepared or dispatched.
• Refunds: Approved cancellations will result in a full or partial refund to your original payment method. Refund processing times may vary and are subject to your bank or payment provider’s policies.
• Non-Cancellable Orders: Certain items, especially custom or perishable floral arrangements, may not be eligible for cancellation or refund once prepared or dispatched, unless faulty or not as described.

Please note that requests received outside of business hours will be processed at the earliest available opportunity on the next working day.

Delivery Policy

We offer flower delivery throughout Bethnal Green and the surrounding areas. Our delivery policy ensures that your order is handled with care at every stage:

• Delivery Areas: Orders can be delivered to residential addresses, businesses, hospitals, and other venues within Bethnal Green and nearby postcodes as specified on our website. If your address falls outside our standard delivery zone, please contact us before placing your order.
• Timing: We make every effort to deliver your flowers on the requested date within the specified delivery window. Delivery time slots are estimates and not guaranteed, especially during peak periods (such as Mother’s Day, Valentine’s Day, or Christmas).
• Unsuccessful Deliveries: If the recipient is unavailable at the time of delivery, our driver may leave the flowers in a safe place, with a neighbour (where instructed), or attempt redelivery. Responsibility for the flowers transfers to the recipient or intended recipient at the delivery address upon successful handover or agreed alternative arrangements.

Any unforeseen delays will be communicated to you promptly. Please ensure the recipient is aware of the delivery or provide us with instructions for safe alternatives.

Product Availability and Substitutions

All flower arrangements and products are subject to availability. While we endeavour to deliver bouquets as shown on our website, seasonal variations, local availability, or supply chain interruptions may occasionally require us to substitute certain blooms or components. If substitution is necessary, we will ensure:

• The replacement flowers or products are of equal or greater value
• The overall appearance and style remain consistent with your selected arrangement
• Any significant changes are notified to you in advance wherever possible

Your satisfaction is our priority. If you are not happy with any substitutions, please contact us so we can resolve your concern promptly and professionally.

Right to Refuse Orders

We reserve the right to refuse any order, for any reason, at our discretion. Reasons may include, but are not limited to, incomplete or fraudulent information, violation of these Terms & Conditions, or requests falling outside our ethical or delivery policies. In such cases, you will be notified, and any payment already made will be fully refunded unless the refusal is due to a customer breach.

Customer Responsibilities

By placing an order with Flower Delivery Bethnal Green, you agree to:

• Provide accurate, current, and complete information for processing and delivery
• Ensure that payment is made using an authorised method
• Notify us immediately of any changes needed to your order
• Inform recipients of the impending delivery and arrange for their availability where appropriate

We cannot be held liable for issues arising from incorrect delivery details or recipient unavailability.

Returns and Complaints

We take great pride in the freshness and quality of our flowers. If you are dissatisfied with your order for any reason, please contact us within 24 hours of delivery. Our returns and complaints process is as follows:

• Provide your order number and details of the issue
• We may request photographs to assist with our investigation
• If the product is faulty, damaged, or not as described, we will arrange a replacement, partial refund, or full refund as appropriate

Complaints raised after the 24-hour period may not be eligible for full resolution unless exceptional circumstances exist. This does not affect your statutory rights for faulty or misrepresented products.

Liability

Our liability to you, whether in contract, tort (including negligence) or otherwise, is limited to the amount paid by you for the specific order in question. Under no circumstances will we be liable for:

• Loss of profits, sales, business, or revenue
• Indirect, incidental, or consequential losses
• Delays or failure to perform that result from events beyond our reasonable control (such as natural disasters, strikes, or transport disruptions)

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any matter for which it would be unlawful to exclude or limit liability under UK law.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to orders placed with Flower Delivery Bethnal Green shall fall under the exclusive jurisdiction of the courts of England and Wales.

Data Protection and Privacy

We are committed to protecting your privacy. Your personal details are collected and processed securely and in accordance with applicable data protection regulations in the UK. Information provided at checkout is used solely to process, fulfil, and deliver your order. For more details on how we use your information, please refer to our Privacy Policy.

Changes to these Terms

We reserve the right to update or amend these Terms & Conditions at any time to reflect changes in our business operations, legal obligations, or customer feedback. The latest version will always be available on our website and is effective upon publication. We encourage all customers to review these terms each time they place an order.

Contact and Customer Service

Should you have any questions regarding these Terms & Conditions, your order, or our online flower delivery service in Bethnal Green, our customer support team is always here to assist you. For prompt service, please have your order number ready when contacting us.

Application of Terms

Please note that these Terms & Conditions apply to all customers placing online orders for flower delivery in Bethnal Green and the surrounding areas. By proceeding with your transaction, you acknowledge your acceptance of these terms.

Thank you for choosing Flower Delivery Bethnal Green. We look forward to brightening your special moments with our expertly arranged flowers and outstanding local delivery service.